Refund Policy

1. Definition

A refund refers to the partial or full return of payments made by the client to Jokiproyek under applicable terms and conditions.

2. Refund Eligibility

Clients may request a refund under the following conditions:

• The project has not yet started.
• The delivered work does not match the agreed brief.

Refund requests must be submitted through Jokiproyek’s official contact.

3. Non-Refundable Conditions

Refunds will not be granted if:

• A down payment has been made and the project has started.
• Incorrect or incomplete project information was provided.
• Digital products have been delivered.
• Delays were caused by client negligence.

4. Refund Request Process

To request a refund, clients must:

1. Contact Jokiproyek via WhatsApp.
2. Provide a clear reason for the refund request.
3. Wait for verification from the Jokiproyek team.

5. Refund Processing Time

• Approved refunds are processed within 7 business days.
• Funds are returned using the original payment method.

6. Administrative Fees

In certain cases, administrative or transaction fees may be deducted from the refunded amount.

7. Policy Changes

Jokiproyek reserves the right to update this Refund Policy at any time without prior notice.

8. Contact

For further inquiries regarding this Refund Policy, please contact:

WhatsApp: +62 853-7003-0849